Terms and Conditions

A5 CASH & CARRY - WEBSITE & ONLINE STORE TERMS AND CONDITIONS

1. Introduction and Acceptance

1.1 These Terms and Conditions govern your access to and use of this website and any online services operated by A5 Group Holdings (Pty) Ltd, including A5 Cash & Carry and its subsidiaries (“A5”, “we”, “us”, or “our”).

1.2 By accessing or using this website, you agree to be bound by these Terms and Conditions.

1.3 If you do not agree, you must not use this website.

1.4 These Terms apply together with any policies referenced herein, including our Privacy Policy, Returns Policy, and Delivery Policy.

2. Use of the Website

2.1 You may use this website only for lawful purposes, including:

  • Browsing products and information
  • Purchasing goods online
  • Communicating with A5

2.2 You agree not to:

  • Use the website for fraudulent purposes
  • Interfere with its functionality or security
  • Attempt unauthorised access to systems or data

2.3 We reserve the right to suspend or terminate access if misuse is detected.

3. Intellectual Property

3.1 All content on this website, including text, images, logos, and design, is the property of A5 or its licensors.

3.2 You may not reproduce, distribute, or commercially exploit any content without written permission.

3.3 You may use the website content for personal, non-commercial purposes only.

4. Product Information and Availability

4.1 We take reasonable steps to ensure product descriptions, pricing, and availability are accurate.

4.2 Errors may occur, and we reserve the right to:

  • Correct pricing errors
  • Cancel orders affected by such errors
  • Update product information without notice

4.3 Product images are for illustrative purposes only.

5. Pricing and Payment

5.1 All prices are displayed in South African Rand (ZAR) and include VAT unless stated otherwise.

5.2 We accept payment methods including:

  • Debit/Credit Cards (Visa, Mastercard)
  • EFT
  • Other secure payment gateways as available

5.3 By placing an order, you authorise us to charge your selected payment method.

5.4 Orders will only be confirmed once payment is successfully received or authorised.

5.5 We reserve the right to cancel any order due to:

  • Payment failure
  • Suspected fraud
  • Stock unavailability

6. Formation of Sale

6.1 A sale agreement is only concluded once:

  • Your order is received, AND
  • Payment is confirmed or authorised

6.2 We may refuse or cancel orders at our discretion, including for operational or legal reasons.

7. Delivery Policy

7.1 Delivery is available within South Africa only.

7.2 Estimated delivery timeframes are provided but not guaranteed.

7.3 Deliveries will occur during business hours.

7.4 You must ensure:

  • Accurate delivery details
  • Someone is available to receive the order

7.5 Risk passes to you upon delivery.

7.6 A5 is not liable for delays caused by:

  • Couriers
  • Load shedding
  • Strikes or force majeure events

8. Returns and Refunds (CPA Compliant)

8.1 We comply with the Consumer Protection Act (CPA).

8.2 14-Day Returns

You may return eligible goods within 14 days if:

  • Goods are unused
  • In original packaging
  • Accompanied by proof of purchase

8.3 Non-Returnable Items

For hygiene and safety reasons, the following may not be returned:

  • Personal care items
  • Cosmetics
  • Jewellery (e.g., earrings)
  • Any opened or used items

8.4 Defective Goods

Defective goods may be returned within 6 months in line with CPA.

We may:

  • Repair
  • Replace
  • Refund

after assessment.

8.5 Exclusions

Returns will not be accepted for damage caused by:

  • Misuse or abuse
  • Power surges, water, or external damage
  • Failure to follow instructions

8.6 Refund Process

Approved refunds will be processed via:

  • Original payment method
  • EFT (where applicable)

Processing time: up to 10 working days.

9. Privacy and Data Protection (POPIA)

9.1 We are committed to protecting your personal information in accordance with POPIA.

9.2 We collect personal information for:

  • Processing orders
  • Deliveries
  • Customer support
  • Marketing (with consent)

9.3 You consent to the collection and use of your information when using this website.

9.4 We implement reasonable security safeguards to protect your data.

9.5 You have the right to:

  • Access your personal data
  • Request corrections or deletion
  • Withdraw consent

10. Cookies

10.1 This website uses cookies to:

  • Improve user experience
  • Enable functionality
  • Analyse website traffic

10.2 You may disable cookies in your browser, but functionality may be affected.

11. Limitation of Liability

11.1 Use of this website is at your own risk.

11.2 A5 shall not be liable for:

  • Direct or indirect damages
  • Loss of profits or data
  • Website downtime

11.3 We do not guarantee that the website is:

  • Error-free
  • Virus-free
  • Always available

12. Third-Party Links

12.1 This website may contain links to third-party websites.

12.2 We are not responsible for their content, policies, or security.

13. Security

13.1 You agree not to:

  • Attempt to hack or disrupt the website
  • Upload malicious code

13.2 Any such actions may result in legal action.

13.3 You are responsible for safeguarding your login credentials.

14. Dispute Resolution

14.1 Any disputes will first be handled through internal resolution.

14.2 If unresolved, disputes may be referred to arbitration in Durban under the Arbitration Foundation of Southern Africa rules.

14.3 This does not limit your rights under the Consumer Protection Act.

15. Governing Law

15.1 These Terms are governed by the laws of the Republic of South Africa.

16. Changes to Terms

16.1 We may update these Terms at any time.

16.2 Continued use of the website constitutes acceptance of updated Terms.

17. Domicilium

17.1 Our chosen address for legal notices is:

108 Victoria Street
Durban
KwaZulu-Natal
South Africa

18. General Disclaimer

18.1 All information on this website is provided “as is”.

18.2 We make no warranties regarding:

  • Accuracy
  • Completeness
  • Reliability

19. Promotions and Pricing

19.1 Online promotions may differ from in-store offers.

19.2 Prices are subject to change without notice.