Returns and Refunds Policy

A5 CASH & CARRY - RETURNS AND REFUNDS POLICY

1. General Policy

A5 Group Holdings (Pty) Ltd is committed to providing quality products and operates in accordance with the Consumer Protection Act (CPA).

All returns are subject to the conditions outlined below and applicable South African law.

2. 14-Day Return Policy

2.1 Customers may return most goods within 14 days of purchase for a refund or exchange.

2.2 To qualify for a return:

  • The item must be unused
  • The item must be in its original condition and packaging
  • Any security seals or shrink wrap must be intact (where applicable)
  • A valid proof of purchase must be provided

3. Excluded Items

3.1 For hygiene reasons, the following items may not be returned, including but not limited to:

  • Face masks
  • Earrings
  • Cosmetics
  • Roll-on products
  • Face creams
  • Jewellery

3.2 Goods sold as:

  • Clearance items
  • Damaged goods
  • Defective goods disclosed at purchase
  • Used or repaired goods disclosed at purchase may not be eligible for return.

4. Handling Fee

4.1 Where A5 agrees to accept returned goods, a handling fee of up to 20% may be charged.

5. Defective Goods

5.1 Defective goods must be returned:

  • Within 7 days of delivery, OR
  • Within 6 months (specifically noted for certain items such as calculators)

5.2 Returned goods may be:

  • Repaired
  • Replaced
  • Refunded

depending on the outcome of assessment.

5.3 A5 reserves the right to:

  • Send goods for technical assessment by the manufacturer or authorised service centre
  • Provide feedback within 14 days of receiving the returned goods

5.4 Assessment may be conducted:

  • In-store, OR
  • At the customer’s premises where applicable

6. Exclusions on Defects

6.1 Returns for defects will not be accepted where damage is caused by:

  • Lightning or power surges
  • Fire or water damage
  • Misuse or abuse
  • Use for unintended purposes
  • Failure to follow instructions
  • Accidental damage

7. Refunds

7.1 Refunds will only be processed once:

  • The return has been accepted, AND
  • The refund has been approved

7.2 Refunds will be issued via the original payment method, including:

  • Electronic transfer (EFT)
  • Cash (for cash purchases)
  • Credit/debit card reversal

7.3 EFT refunds may take up to 10 working days from:

  • Receipt of returned goods, OR
  • Approval of the refund

7.4 Card refunds are subject to bank processing times.

8. Proof of Purchase

8.1 All returns and refunds require valid proof of purchase.

9. Important Notes

9.1 A5 reserves the right to:

  • Refuse returns that do not meet the above conditions
  • Inspect all returned goods before processing