A5 Cash and Carry – Website & Online Store Terms and Conditions

1. About This Policy

At A5 Cash and Carry, we are committed to protecting your personal information and privacy. This policy outlines how we collect, use, store, share, and protect your personal information when you use our website, services, and communication channels.

By using our website or services, you consent to the processing of your personal information as outlined in this policy.

2. What Is Personal Information?

“Personal information” refers to any data that identifies you or relates specifically to you. This includes (but is not limited to):

• Name, contact details, ID/passport numbers, address

• Biometric data (e.g. fingerprints or voice)

• Demographic details like race, gender, age, religion, education

• Health or medical history

• Employment, financial and criminal history

• Your preferences and opinions

• Any views or opinions others have about you

Special personal information includes race, union membership, biometric info, health status, or alleged criminal behaviour.

3. When and Why We Process Your Personal Information

We only process your personal information if:

• You give us consent

• The law or a contract allows or requires it

• It’s in your or our legitimate interest

We use your information to:

• Deliver and improve our services and products

• Process transactions and customer support

• Comply with legal obligations (e.g. POPIA)

• Communicate with you

• Market to you (you can opt out at any time)

• Conduct risk and fraud analysis

• Maintain security and quality assurance

• Provide insurance or reward programme services

4. Where We Collect Information From

We may collect your personal information from:

• You directly, through online interactions or support requests

• Your employer (if services are offered to organisations)

• Our partners, service providers or affiliates

• Government or legal bodies (e.g. courts, ombudsmen)

• Public databases or regulatory authorities

• Your use of our website or digital tools (e.g. cookies)

5. Use of Personal Information for Marketing

We may contact you by phone, SMS, email, or post about relevant promotions, products, or updates.
You may opt out of marketing communications at any time by contacting us.

6. Sharing Your Personal Information

We may share your personal information:

• With your consent

• When required to complete a transaction or deliver a service

• With service providers who support our operations (e.g. couriers, IT providers, financial institutions)

• To comply with law enforcement or legal proceedings

• Within the A5 Group and related entities (nationally or internationally)

7. Cross-Border Transfers

We may transfer your information outside South Africa under these conditions:

• The recipient complies with adequate data protection laws

• It is required to fulfil a contract with you or someone acting on your behalf

• You’ve given consent or the transfer is in your best interest

8. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request corrections or deletions of inaccurate or outdated data

• Object to the processing of your information (if lawful grounds exist)

• Withdraw your consent at any time (with certain exceptions)

• File a complaint with the Information Regulator

Please refer to our PAIA Manual for more information on how to exercise these rights.

9. How We Keep Your Information Secure

We implement reasonable physical, technological, and organisational safeguards including:

• Access controls and secure data storage

• Monitoring and auditing of systems

• Encryption and secure destruction of data when no longer needed

We also follow international best practices such as ISO security standards.

10. Retention of Personal Information

We retain your information only as long as:

• Required by law

• Needed for a contract or service

• You’ve consented

• It’s necessary for research, reporting, or compliance purposes

We may keep anonymized historical data for statistical or legal reference even after the relationship has ended.

11. Cookies Policy

Our website uses cookies to enhance your browsing experience. A cookie is a small file placed on your device that allows us to recognize you, personalise content, track usage, and prevent fraud.

By using our website, you consent to the use of cookies. You can disable cookies in your browser settings, though this may limit certain site functionalities.

12. Updates to This Policy

We may update this Privacy & Cookies Policy from time to time to comply with the law or reflect changes in our practices. The latest version will always be available on our website.